Terms and Conditions

Terms and Conditions

Please read our terms and conditions carefully.
If you book our trip, it means you agree above terms and conditions.
For any other questions, please feel free to contact us through our e-mail: topology.travel@gmail.com

Package Tours

■ Reservation & Payment
A full payment through PayPal will be requested when you book the tours.

■ Cancellation Policy
In case of trip cancellation, please refer to the policies below:
(1) Before 24 hours or more prior to trip date - Loss of 30% of total price.
(2) Less than 24 hours - no refund.
(3) No refund will be made if you voluntarily leave a trip for any reason after the trip has begun.

Customized Taiwan Tours

■ Reservation
(1) After discussing with you, your tour consultant will design a customized itinerary the estimated quote for you. Please note the quote is valid for 7 days only.

(2) Once you agree the itinerary and there’s no problem with the quote, we'd like to request for a 30% deposit to confirm the tour. Then we can secure everything you need during the trip, including the accommodations, vehicle and the tour guide. When your deposit has been confirmed, we will send you an invoice for your record.

(3) The remaining 70% balance will be requested 7 days before scheduled tour date, and we will provide the detailed information including pickup time and tour guide's contact info…etc at the same time.

(4) For tours booked less than 7 days before tour date, 100% full payment is required immediately. Please note the urgent cases may be charged an extra fee for top priority processing.

(5) Topology Travel reserves the right to cancel any trip before it is guaranteed to run. If a customer fails to make full payment of the trip 7 days prior to trip date, Topology Travel reserves the right to cancel the tour and retain the deposit.

■ Payment Methods
(1) By Credit Card Authorization Form (We accept VISA or MASTER Card) - No service fee.
(2) Bank transfer (USD or TWD account) - Bank service charge.
(3) Paypal - Extra 4% service fee

■ Cancellation Policy
- Customers voluntarily cancel the trip

In case of trip cancellation, please refer to the policies below:
(1) Before 24 hours or more prior to trip date - Loss of deposit, 30% of total cost.
(2) Less than 24 hours prior to trip date - no refund.
(3) No refund will be made if you voluntarily leave a trip for any reason after the trip has begun.

Refunds will be at the discretion of Topology Travel if you are involuntarily forced to leave a trip for any reason.

- Due to force majeure (beyond human control)

Under extraordinary circumstances caused by civil unrest, terrorism, natural disaster or other force majeure, either party may cancel the trip, please refer to the schedule below:

(1) 7 days or more prior to trip departure - we will charge 100USD paper working fee and refund the rest of the amount.
(2) Between 1-7 days prior to trip departure - we will charge 200USD paper working fee and refund the rest of the amount.
(3) Less than 24 hours prior to trip departure - we will charge 300USD paper working fee and refund the rest of the amount.

Topology Travel reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to force majeure. In such a case, Topology Travel will charge paper working fee and refund the rest of the amount, depending on different situations.

Insurance

According to Taiwanese tourism law, we are required to insure all the travelers with travel insurance. Our travel insurance details including: 2 millions NTD life insurance and 200,000 NTD injury insurance. Once you book our tour, please provide your personal information as listed:

Name, nationality, passport number and birthday

If you fail or do not want to provide personal information before departure, it will be understood that you are willing to take the risk and responsibility for your own well-being and Topology Travel will not be held accountable for actions resulting in customer's injury or death.

Itinerary Validity

All information in the itinerary is accurate to the best of our knowledge but please note that changes to our trips can and do occur. This may be due to our effort to improve our trip or logistical reasons such as changes in train/flight schedules or government policies.Topology Travel will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the published itineraries.

Under extraordinary circumstances caused by civil unrest, terrorism, natural disaster or other force majeure, either party may changed the trip, please refer to the cost sharing as below:

(1) If the customer want to change the travel plan, the customer will pay for the extra cost.
(2) If Topology Travel want to change the travel plan, Topology Travel will pay for the extra cost.

All the changes will be made under the rational communication from both party.
The prices listed are based on the costs and exchange rates current at the time of inquiry. Topology Travel reserves the right to adjust rates without prior notice. Prices are not guaranteed until ticketed.

Responsibility

Traveler’s Responsibility
Travelers have the responsibility to select a trip appropriate to their abilities and interests. In order to assist you we grade each trip by physical and technical difficulty. We are also happy to discuss the trip with you. Travelers are held responsible for being in sufficient good health to undertake the trip. Travelers are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by Topology Travel, and for bringing the appropriate clothing and equipment as advised therein.

Topology Travel’s Responsibility
Topology Travel shall do its utmost to provide the services to the best of its capacity. Topology Travel organizes, promotes, and sells tour programs consisting of certain travel services, including but not limited to, surface transportation, excursions, and accommodations which Topology Travel purchases or reserves from various suppliers. Agents providing travel services for Topology Travel's tour programs are independent contractors and are not agents or employees of Topology Travel. Thus, the responsibility of Topology Travel is strictly limited. Topology Travel is not responsible for the willful or negligent acts and /or omissions of such agents or transportation and lodging service providers or their respective employees, or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. By utilizing the travel services of the suppliers, you agree that neither Topology Travel nor any representative of Topology Travel shall be liable for any accident, injury, costs, property damage or personal loss to you or those traveling with you in connection with any accommodations, transportation or other travel services, or resulting directly or indirectly from any occurrences or conditions beyond Topology Travel's control, including but not limited to, acts of terrorism, war, defects in vehicles, breakdown of equipment, strikes, theft, delay or cancellation of or changes in itinerary or schedules. Topology Travel is not responsible for expenses incurred by you in preparing for the trip (e.g. non refundable advance purchase air tickets, visa fees, equipment, medical expenses, etc.) or for any necessary additional travel arrangements should you embark from home before the group departure date.

Claim

All information in the itinerary is accurate to the best of our knowledge but please note that changes to our trips can and do occur. This may be due to our effort to improve our trip or logistical reasons such as changes in train/flight schedules or government policies.Topology Travel will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the published itineraries.

Under extraordinary circumstances caused by civil unrest, terrorism, natural disaster or other force majeure, either party may changed the trip, please refer to the cost sharing as below:
(1) If the customer want to change the travel plan, the customer will pay for the extra cost.
(2) If Topology Travel want to change the travel plan, Topology Travel will pay for the extra cost.

All the changes will be made under the rational communication from both party.

The prices listed are based on the costs and exchange rates current at the time of inquiry. Topology Travel reserves the right to adjust rates without prior notice. Prices are not guaranteed until ticketed.