Travel Back in Time—American Teacher Visiting the Land of Memory after 47 Years

Places that we have been to provide our lives with nutrients and connect with us in a way that is impossible to break. Tom Johnston, an American who taught in Hsinchu in the 1970s when he was 25 years old, visited Taiwan again with his daughter. Unexpectedly, this journey shed light on a story that has been forgotten for 47 years.

At first, Johnston simply told our travel consultant Vivi that he used to teach at National Hsinchu Senior High School and would really love to walk the Dongshan Street nearby again. Other than that, nothing much else was revealed. However, when Clint, a tour guide from Hsinchu, learned about this serendipity, he decided to do everything he could to put Johnston in contact with the past. Therefore, Clint contacted the school and hoped that they could provide some information and photos about Johnston so that he could relive the past.

The people at Hsinchu High School searched the yearbooks in the 70s, but couldn’t find anything related to Johnston; not even in the teachers’ photo. This made the school people wonder if Johnston’s memory was wrong or there was data missing from the School History Room. As a result, Vivi obtained more information from Johnston. Here are some of the key words, including the 1970s, foreigner teacher for two years, taught advanced English grammar, and the fact that in order to hire Johnston, the school specifically ask for Chiang Kai-shek’s permission.

All the mystery was solved after Johnston’s visit in person.

Under the political background at that time, foreigners couldn’t teach at school, so the principal of Hsinchu High School got a way to get the former president Chiang Kai-shek’s permission to let Johnston teach at this school under the Chinese name of “Chang Shih Tun.”(章時敦) Because this was a secret recruitment, the Personnel Office didn’t have his record. For his signature beard, most students called him “the bearded teacher.” Someone even remembered that his father, who was also a fellow teacher, once invited the bearded teacher to their house. The fellow teacher asked why Johnston left home at such a young age. Johnston said that his father believed that living home, eating and using everything he provided meant that Johnston should also be under his control. That’s why he chose to leave. It’s amazing to learn that there were already westerners chose Taiwan as their destination for the Grand Tour over 40 years ago.

When talking about the students that he had taught in Hsinchu High School, Johnston mentioned the name “Chang Yung Ching”(張永青) without any hesitance. Besides having good grades, Chang spent three weeks to bike around Taiwan with Johnston and the other classmate. At that time when there were only fixed gear bikes and the concept of circling the island was not so popular, it was extremely difficult for three poor guys to finish the task with only a tent for shelter. You could say they were the pioneers of traveling round the island!

“I wish to see him again,” Johnston said. But no one can say for sure. Since the time was limited, the alumni association of Hsinchu High School did their best to search for Chang through the Internet and the contact info. After 5 days, despite of the difficulties, Chang and Johnston were miraculously once again in touch.

The bicycles they rode 47 years ago continued to spin through time and space and finally stopped at where we are today. Although everything has changed, Johnston’s visit and reunion with old friend opened up a portal connecting the past and present. Amazingly, tour guide Clint and consultant Vivi completed Johnston’s journey and allowed this amazing story to be heard and passed on.


年輕時待過的地方,會在我們的生命中注入養分,從此與我們產生牽絆。1970年代曾經在新竹任教的美國人Tom Johnston,帶著女兒重訪台灣。沒想到再次踏上台灣的旅程,意外挖掘出一段47年前遺落的故事。





談起在竹中教過的學生, Johnston毫不猶豫地提起了這個名字「張永青!」。除了在學時優秀的表現外,最讓Johnston印象深刻的,是在張永青畢業之際,兩人曾和另一名同學,一同花了三個星期的時間,騎單車環台一周。在那個還沒有變速腳踏車且單車環島尚未盛行的年代,三個窮小子以很克難的方式,一路以帳篷為家,簡直就是台灣單車環島旅遊的先驅!



[Taiwan Tour Guide] Let’s have a yummy Taiwan trip with “Yummy”

This tall, super tanned, and full of laughter person is our Taiwanese tour guide Yummy. His name always make people wonder what the story behind it is. The reason is simple enough—he has a big appetite. In order not to fail this interesting and impressive name, Yummy likes to take the clients on a food tour. “I am from Chiayi, and there are a lot of famous local cuisines, such as fish head casserole, cold noodles, and turkey rice. As a result, when it comes to recommending food the clients, I prefer the local dishes to the renowned restaurants praised by the media or bloggers.”

Delicious street food in Chaiyi: cold noodles, fish head casserole and turkey rice.

Yummy emphasized that; nowadays, clients would like their trip to be more free and flexible, and want to eat like a local. “Side dish platter, goose slices, chicken rice, or stir fries are usual cuisines that you don’t have to spend a fortune, but the clients can still taste a variety of our daily delicacies. Sometimes a good two to three hundred NTD (about 6.5-10 USD) worth of food is enough to cover the whole table! Every time I take the clients on such experience, they all feel amazed. Satisfying both to the stomach and the wallet. Most importantly, the clients feel like the locals, which is always the one thing they desire the most during the trip.”

Besides being a gourmet, Yummy has his own unique philosophy when it comes to leading a tour. “A tour guide is like a boy pursuing a girl—every tour requires enthusiasm.” This metaphor perfectly demonstrates Yummy’s constant passion for travel since the day he became a guide. “We might have been to the scenic spots for tens or hundreds of times, but every time is a first for the clients. Therefore, we have to give them our all, tell the best story, and share the most knowledge.” For Yummy, the true value of a tour guide is not just “to guide a tour,” but to accompany and experience with the travelers every step of the journey.

Yummy and his guests.

Talking about the most unforgettable experience, Yummy laughed and said that there is too much to share! “The first time being the driver, the car broke down; the first time being the guide and taking the clients to Jiu-fen, a storm came and broke off the plan. Of course I was nervous, but when I found out that that was not going to help me with my situation, I stop being nervous.” Speaking of his growth, behind the laughter is the attitude of facing the crisis heads on, calmly assessing the situation, and taking the best solution rather than being panic and ruining the whole trip.”

“Before becoming a guide, I was a driver. At that time, when chances of visiting different scenic spots presented themselves, I always insisted on taking every opportunity. I absorbed knowledge from many guides and developed my own style of tour-guiding.” Yummy recalled that one weekend, when he drove the guide to pick up a group of travelers at the Port of Keelung, the client’s debit card was stuck in the ATM. “The guide stood so firmly on his ground that the bank was persuaded and was willing to help with the problem even on holiday. This was a huge lesson to me.”

One time, Yummy himself received a family from Singapore. Their one-year-old son was sick during the trip. However, the nebulizer machines they brought was not working due to the incompatible voltage, and the client, Gladys, was very worried. Yummy, with his quick thinking, managed to borrow the only one and available transformer from the hotel they stayed in the morning, and convinced the hotel to let them bring it along for the rest of the trip. This was the saving grace, otherwise they would have to admit their son to the hospital and cancel the rest of the trip. At that moment, Yummy showed his ability of crisis resolution, which was the accumulation of his past experience. Yummy also mentioned that for the trust he gained from this event, Gladys assigned Yummy to be in charge of their family trip next year.

Before the interview ended, we asked Yummy to recommend us some ways to explore Taiwan. He said that in comparison with walking, he thought that the speed of bicycle was more suitable for taking in the different paces in Taiwanese city and country. Next time, look forward to exploring Yummy’s hometown, Chiayi, with him on a bicycle, and experience the unforgettable taste of journey together!

Yummy recommends that cycling is one of the best way to explore Taiwan!

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[Taiwan Tour Guide] Clint: Travel Is the Interaction with Life

“Please do take care of Clint well. He is a treasure of your company!” A customer once gave this feedback. It makes you wonder what the Taiwan tour guide who receives this praise is like.

Clint is always calm and at ease. Thanks to this trait, Clint is always easy to get along with. 5 years ago, he left the electronics industry and stepped into tourism for his passion to travel around. The innate characteristics allowed him to adjust to the new career rather quickly and made him one of the most popular tour guides in Topology.

Clint is easy to get along with. Just link your friend!
Clint is easy to get along with. Just like your friend!

For Clint, one of the most important takeaways as a tour guide is to know the land that he grew up on better. “Although we live in Taiwan, we don’t really know it as well as we thought. Some contexts of our land were not taught to us at school. However, in order to introduce the beautiful country to the customers, I went back to learn it all. After piecing the history together, I found it fascinating! Especially, when I share the Taiwanese aboriginal culture with the customers, they are all very interested and amazed!” Exploring Taiwan again as a tour guide, Clint did his work. His mobile phone is filled with pictures of Taiwan’s scenery, culture, cuisine, relics, fauna, and flora. Whenever and wherever the customers have questions, he can always answer them with these materials.

Furthermore, Clint starts learning photography so that he can capture every precious moment during the trip.

Clint is always your personal photographer who would like to  capture every precious moment for you!
Clint is always your personal photographer who would like to capture every precious moment for you!

The interaction with the customers also left something special in Clint’s heart. Among all, the most unforgettable memory was from David and Sandara, a family from Singapore.

David and Sandara used to work together in Kaohsiung. In 2015, they decided to bring their 5-year-old son back to travel, and Clint was their guide. That trip created lots of memory for the family; hence, in 2017, they chose to visit again. However, Sandara’s mother was diagnosed with cancer right before the start of the trip, and Sandara had to stay and took care of the grandma. Only David and the son could come. “Although Sandara could not make the trip, they brought a doll that symbolized the mother along the way. Their love touched me to the bottom of my heart.” What’s more heart-warming was that their grandma felt better the next year and joined the travel to Taiwan. Sandra, an animator, transformed their trip into a touching painting. Sadly, the grandma passed away this year, but the memory they created together will last forever. For the family, Clint is not just a tour guide, but a close and precious friend who has participated in the journey of their life.

Sandara painted a touching painting which includes the elements of the family trip: Baiyang Waterfall at Taroko Gorge, the beautiful mountain and coast in Eastern Taiwan. Sandara’s family the animals in the cart, the guy on the bike is Clint.

Clint also mentioned that many of his customers were Chinese immigrants. They visited the relatives in Taiwan every few years. Many of them choose Clint as their regular guide. “I feel like I am growing with the family. Some members were just babies in my arms the first time we met; suddenly, they might be jumping around or discussing serious issues with me on the next trip. These are all special experiences.” Clint said that these families all have friends and relatives here in Taiwan, and know the country well enough to travel by themselves or to easily pick the tourism products that best suited them. Nevertheless, they still choose to travel with Topology because they treasure our unique value. “Customers fancy the depth of our cultural tour. We also help them arrange tomb sweeping, reunion dinner, and even finding long lost relatives! Most importantly, they feel like they are traveling with a friend.” Clint believes that the connection between people grows stronger through travel.

This is the second time that Erica’s family traveled with Clint.

“The connection of massive travel groups usually breaks with the end of the trip, but the one of a customized trip is not. Sometimes, traveling with the customers for 10 or more days feels like living together. I am able to communicate with each and every group member and adjust the itinerary according to their likes and dislikes. I hope to think ahead of them and to provide enough information and suggestions so that the customers are well prepared before every scenic spots and activities. This way, the elderly and the young are taken care of, and other members will have nothing to worry about and have a great time.” Clint certainly raises the bar of this job with his attentiveness.

More stories about Taiwan tour guide Clint
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A Promise Is A Promise: A trip that has been waiting for over 40 years.

Last October, my client Asher who is from Israel had been diagnosed with lymphoma. He must do the relevant examination and treatment as soon as possible; therefore, he had to cancel his scheduled trip to Taiwan. At that time, my mother also did chemotherapy in the hospital, so I understood his situation. I told him that I believe a cheerful heart is good medicine and sent my sincere blessing to him, hoping the examination and treatment will be pretty smooth. On the other hand, I returned the tour fees as much as possible to him and invited him to visit Taiwan once he gets better. Read more

One person, one weekend and an Ubike: An unforgettable journey in Taipei

bike tour in Taipei Taiwan

Brad is a senior executive at a multinational company. He frequented Asia a lot on business trips but this was his first time in Taiwan. Since he only planned a weekend in Taiwan, he hoped to use this limited time to travel to Taiwan’s landmarks as well as experience the life as a Taiwanese. Therefore Amy the tour consultant, helped him organize a basic one day trip in Taipei and a one day trip in Yangmingshan (Yang Ming Mountain). What Brad enjoyed the most was when we took him to experience Taipei’s very own UBike!

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The Difference between Taiwan and Germany – Insights from Our Intern from Germany


My name is Lukas. I am 19 and from Germany. I worked at Topology for four and a half months. My tasks were about organizing and hosting tours as well as promoting and improving them together with my colleagues.

Photo: I am the one in the middle of the first row.

I chose Taiwan because I wanted to experience Asian culture. In my opinion Taiwan has the best mix of it. Furthermore Taiwan offers a lot of nice landscape and huge choice of activities.

Taiwan and Germany are very different starting with religion and cultural influences and ending with food and everyday working. Following I will give you a small insight into the Taiwanese everyday life and point out the main differences between Germany (or European countries) and Taiwan.


Photo: Taiwan has variety of fruits and most of them are pretty nice!

Taiwanese have a special relationship to food. They love to eat many different kind of good and clean food. Eating together and inviting a lot of people to share food and stories are common.

I was invited by the boss of the hostel I stayed several times to have dinner together with his grandma and once we did a barbecue during a typhoon. There is not really much that can stop Taiwanese from a good barbecue.

The food itself is very delicious but very uncommon for Europeans. Furthermore the overall preparation of food is different. Germans don’t eat rice and noodles that much and particularly pork tastes different. I think the difference is caused by the feeding and preparation of the animals. All in all it tasted so well that I ate tons of it.

But the main difference between here and Germany is the dinner itself. Taiwanese will meet their friends, buy a lot of food and have kind of a buffet. Additional they have the Chinese tables which have a rotating plate in the middle.I like that very much. You simply don’t have to eat what you don’t like.

Another advantage of having dinner here as a guest, you will get offered tons of food. They don’t accept a simple “No thanks. I’m full”. You have to say it 4-6 times before they understand that you cannot eat anything more without exploding.

And don’t be afraid of dirty food, it nearly doesn’t exists here. Nevertheless would have a small first aid set in my backpack in case I don’t stomach some food.


The environment in Taiwan is really stunning. Everything you want can be found. Hiking in the famous Taroko Gorge or even just in Taipei (e.g. Elephant Mountain), natural hot springs in the north and along the east coast (Beitou, Jiaoxi in Yilan or Chipen in Taitung…etc), surfing and swimming all over Taiwan, aboriginal culture, temples, huge cities and a lot of small fancy villages like Jiufen or Dulan. All this makes Taiwan one of the most worthy countries to travel. If I compare it with Germany, hiking in the Alps and visiting the north sea are amazing but Taiwan has more options, especially when it comes to activities and distance. The thing you should notice it that there may be typhoons during summer time.


The people in Taiwan are all very kind and helpful. It is amazing how they care about you even if you are a foreigner. Getting lost is very hard because everyone will try to help you. And don’t be afraid if you travel Taiwan as a European or American. It might be strange that a lot of people will eye you, because you are different. But no worries, the most smile back.

When it comes to language it is hard to communicate in English if you are not in Taipei. But there is always a solution. They will ask someone, who knows English, to come over and help or communicate with hand and feet. Taiwanese are great at that.


They also have a remarkable mix of culture and history. The Japanese ruled Taiwan for 50 years, so there is a lot of influence from there. Furthermore Chinese culture, of course. You also can visit aboriginal tribes in eastern Taiwan. Additionally Confucian values are very important. You can find huge plates with the characters for “honor your parents” and “loyalty” in elementary schools. You will find a lot of these values in the everyday life.

As a traveller, altruism is the most present. I experienced to be invited to family dinners, being driven to the next train station, showed around the city and doing activities together. I didn’t experienced something like this in Germany yet. Particularly asking people if they need help finding the way and taking them to their destination is what Taiwanese makes so special.

Additional you can talk and discuss almost everything. The people are very open minded. Also the way of dealing with conflicts is different from other Asian countries. Talking directly about the things you don’t like or criticize is more common here, still not that hash as in Germany, but it was very easy for me to adapt to it.

Travel Guide Book vs. Real Life Experience

Getting lost while travelling is not something very spectacular. During my trip around Taiwan I got lost many times but this was mostly caused by non-existent skills in Chinese.

I travelled with Lonely Planet, Bradt and several online Blogs as well as with the advice from Topology Travel. But the main difference between the travel book and the experience is that you will meet several inconveniences which don’t show up in the book. Sights are described very beautifully but they do not mention how to get there by public transport. For example at the east coast of Taiwan, public transport is very limited. Sometimes there is only one bus a day but the travel guide doesn’t mention it. Or the famous Walami trail in Hualien, which is described as one of the best hiking trail. The travel books never mentioned that getting there is very complicated if you don’t have a car or a scooter.

I wouldn’t recommend driving there if you are not used to Taiwanese roads and driving style. The roads are very narrow and can be very dangerous. In my opinion only experienced drivers should drive there.

Concluding travel guides are good to get an impression of your destination and the surroundings, but for actual travelling, I recommend to use more than two different travel guides, several blogs and get help from locals!

A local travel agency offers you the best advice and some of them, like Topology travel, offer customized tours. This may cost money, but you can be sure to get the most reliable information. Hiring a travel agency is also the easiest way to get good information.

If you are travelling low budget, the staff from your hostel and other travellers you meet are also really nice opportunities to get advice.

Furthermore I really recommend to get a SIM card and mobile internet. Google maps was one of my best friends while travelling!

With all these experiences I made, I would really recommend to get some help. If you can speak Chinese you might don’t have a lot of these problems, but a few spots are a bit tricky and you will need help. The choice is up to you!

A trip to find one’s roots – Paying one’s respect in Zhushan (竹山)

Photo: Former County Magistrate of Nantou, Mr. Yang’s memorial grave site

What left Nancy, one of our tour consultants, with a strong impression was a trip that involved a traveler trying to find her roots which has a history of over a century. Our client, Lily mentioned that she is Taiwanese American and she hoped to visit Zhushan, a town in the Nantou whereh most travelers would not know about. This made us feel curious. Lili told us that her mother is from Zhushan and she wanted to visit her grandfather’s grave site to pay her respects.

How would it be possible to locate her grandfather’s grave site though? Lily provided us with the English pronunciation of her grandfather’s name but it wasn’t enough because it could be translated into anything! A name in Chinese was needed. Afterwards, she managed to find an old photo with a portrait of her grandfather and his Chinese name. After Nancy went online and did a search, she found out that he was a prestigious person. Lily’s grandfather was the County Magistrate of Nantou from 1964 to 1966. Under his reign, a song of Nantou County was even composed! During the Japanese colonial period, he founded the Zhushan clinic (now called the Zhushan General Hospital) He was once also a Presbyterian Minister of a Presbyterian church!

Lily’s mother was born in Zhushan after the Japanese colonial period. In 1962, she moved to Tokyo, Japan and then gave birth to Lily and her sister Frances. After 1975, the family moved to New York in the US and they were not only fluent in English but also Japanese because of their background.

Both sisters married Americans and now have children of their own too. The purpose of this trip was to not only let their children trace back their roots but also for them to settle matters of inheritance because their mother passed away a year earlier.

Nancy took Lily and Frances to sort out matters of inheritance once they arrived and also looked for a housing agency to auction off real estate. When they were around the centre of Taiwan at Sun Moon Lake, their tour guide Edgar also took them to Zhushan to pay their respects to their ancestors.

After dealing with all the inheritance matters, Lily, Frances and their children’s “Real Taiwan” course began! The whole family were extremely active and not only finished their whole course around Taiwan but went to snorkeling in Kenting, cycling and also surfing! They were full of energy throughout the whole trip!

We heard that the sisters came back to Taiwan again to sort out inheritance matters and to complete the auction of their late mother’s house. We were wondering who inherited the house with its history spanning over a long time and also over three countries. (Taiwan, Japan and US)

The song of Nantou County is still passed down and sung in various elementary schools in Nantou today. Lily and Frances were born in Japan and since their grandfather passed away shortly after they were born, they might not have had the chance to remember their grandfather. However coming to the beautiful Nantou, at least they were able to have a taste of how life was like during their grandfather’s time.

The song of Nantou County:

A Valuable Experience of Receiving Muslim Travelers during Ramadan

Sitting around a small coffee table, we were listening to Felix from Indonesia sharing the culture of Islamic Ramadan with us. The Ramadan is a once-a-year event significant to the Muslims. They are not allowed to eat and drink until the sun has set. The Muslims sympathize with the struggle of the hungry through the Ramadan and at the same time learn to keep their own desire under control. According to Felix, during the time of the Ramadan in Indonesia, a volunteer who is in charge of the “morning call” will shout on the street for everyone to wake up in the early morning so that they can get something to eat before the sun rises. This way, people won’t starve and have the energy to work during the day.

The sharing makes us think of that we had arranged a tour for a Muslim family from Indonesia during the Ramadan in Taiwan before. The experience was very impressive and valuable, which let us learn a lot about how to receive Muslim visitors well.

Janice’s family are Chinese Indonesians. They were the first group of guests that Allan received when he was first starting up as a travel consultant. It was also the case that impressed Allan the most; you can call it his masterpiece.

That year, Janice’s family scheduled a trip to Taiwan in the end of July and wanted to visit Kinmen County. The family had some special requests: they wanted to live in a five-star apartment hotel, they were very specific about the choice of car, and Janice also emphasized that the activities that included sunshine and sweat should be as little as possible. “I guessed the guests would like to have a luxury vacation at that time. I was challenged because apartment hotels were not that common when they traveled out of Taipei” Allan’s memory was still vivid.

From the guests’ dietary of not eating pork and drinking alcohol, Allan deduced that Janice’s family should be Muslims. With further research, he found out that during the time of their visit in Taiwan, it was the Ramadan. A thought struck Allan: all of Janice’s requests made sense! Staying in an apartment hotel was for the convenience of preparing and consuming some food before the sun came up. Reducing the outdoor activities and avoiding sunshine was for the purpose of not dehydrating too quickly. After all, during the Ramadan, even drinking water is forbidden.

“Since there are so many restrictions during the Ramadan, then why do you choose to travel in this month?” Allan asked Janice curiously. It was because that the family members lived on different continents. Janice’s siblings were studying in England, America, and Singapore separately, while her parents lived in Indonesia. The family seized the chance of summer vacation, eliminated all the obstacles, and chose to have a reunion in Taiwan. This showed their strong and inseparable bond. Among all the family members, the oldest sister, Jessica, was the latest to arrive in Taiwan. Their father, David, specifically asked the guide to take the whole family to the airport to welcome Jessica. It was not hard to see how much they were eager to see each other.

Actually, the relationship between Janice’s family and Taiwan goes way back. Janice’s father, David, used to study in Chung Yuan Christian University in Taoyuan city and couldn’t forget the taste of Taiwanese cuisines since then. That time visiting Taiwan, he hoped that he could show his children his Alma Mater. Even though the schedule and the roads that they took were rough, their driver guide, Taddy Zheng, did everything he could to make their wish came true. He drove for nearly two hours to Chung Yuan Christian University so that Janice’s father could revisit his glorious time in Taiwan as a young man.

For the Ramadan, the guide, Taddy, made many sweet gestures. In addition to providing parasol for the guests to hide from the sun, he also avoided eating in front of them. All the details indicated that Taddy respected their culture. Besides, Taddy also prepared boxes of sliced fruit in the container so that the family could eat some juicy fruit as soon as the sun had set. When the sun was about to rest, Taddy could hear some noise in the back seat while driving because after a long day of traveling around, everyone was starving. They all grabbed a box of fruit from the container and were ready to dig in. The father counted down with his watch. As the number zero was announced, everyone started to eat without further delay. Seeing the guests eating with their hearts’ content, Taddy felt satisfied as well.

Fortunately, when the family arrived in Kinmen, the Ramadan had ended; thus, they could relax and enjoy all the mouth-watering food there.

Taddy had never been to Kinmen, so before the family arrived, he took his parents and wife there to familiarize himself with the place and to gather all the information about the restaurants. This way, when the guests came to Kinmen, they could taste the food that was not only delicious, but also was allowed by the Islamic law. Taddy’s professional attitude was worthy learning. Therefore, every cuisine that Taddy recommended, no matter it was the beef noodle or the oyster vermicelli, the family relished with absolutely no worries.

Kinmen is the famous home town of the overseas Chinese. In the earlier period, many people from Kinmen emigrated to make a living. Most of them relocated in the Southeast Asian countries. Many emigrants worked really hard to earn enough money to send home for the local construction, but they never set a foot on to the already unfamiliar hometown. As an overseas Chinese family, there must be a sentimental reason for them to choose to visit Kinmen. The family visited the most classic building in the Shuitou Communities: the De-Yue Building. The magnificent building happened to be exhibiting the dress and food from Southeast Asia. I wondered if the family felt that they belonged to this land. “Many visitors who come to Taiwan have a deep connection with this land,” said Allan. Being able to bring alive the connection was one of the most valuable things that Allan could do.

Allan also went to meet the guests while they were still in Taiwan. The family gave Allan a “Batik” which they brought to Taiwan all the way from Indonesia. This kind of colorful shirt was the dress that represented Indonesia. It possessed the characteristics of their people and was also a precious gift for the Indonesians.

It was well-expressed that the family was very satisfied with their trip in Taiwan. Through the experience of receiving Janice’s family, Allan realizes that every request has its own reason. The travel consultant needs to get to know the guests actively and raises questions whenever needed so that s/he won’t misjudge the guests due to his/her one-sided opinion. For Allan, this trip is an intercultural communication that creates a meaning for his career that can never be reproduced.

A Wheelchair-Friendly Trip Created with You in Mind

Natalya from the Philippines reached out to us in March, 2017. She mentioned that her mother was not able to walk for a very long time and needed to rely on wheelchair to move. This made it difficult for the travel consultant to create a suitable trip for them. Of course, she hoped that this limitation would not affect the great opportunity for the family to travel and explore Taiwan together.

Natalya’s travel consultant was Shirley. Since Shirley’s mother relies on wheelchair to move as well, they had a lot to talk about. First of all, Shirley carefully checked Natalya’s requirement based on her own experience, including the need to book a wheelchair-friendly room, the daily necessities, and the things to pay extra attention to when going out. For example, Shirley’s mother always runs into an issue; that is, the car’s chassis is too high for her to get in and out of the vehicles easily.

After checking the details over and over again, Shirley recommended suitable destinations according to the condition of Natalya’s mother. For instance, the Erzihping Trail of Yangming Mountain, the Chung-Shan Building, and the Yehliu Geopark are all touristic spots full equipped with wheelchair-friendly facilities. In the beginning, Natalya wished that Sun Moon Lake could be included in the 4-day trip, but Shirley was worried that the family might be too tired due to their flight schedule. Therefore, she recommended them to stick with Taipei and the cities nearby. In the end, Natalya agreed on Shirley professional advice.

What’s more interesting was that not until after a few e-mails did Shirley know that Natalya’s parents had come to Taiwan for their honeymoon. Visiting here with new family members definitely will create new meaning for them.

On their first day setting foot on Taiwan, Shirley visited Natalya’s family personally in order to understand the real condition of Natalya’s mother. This way, she could make sure that the wheelchair, crutch-chair, and other equipment that we had prepared are suitable for them. In addition, Shirley also bought the famous dessert, taro balls, from the NingXia Night Market as a treat for the customers.

After the trip, Natalya also shared her experience on TripAdvisor. She mentioned that Taiwan was not their first choice; however, after visiting here in person, she was moved by the beauty of Yehliu and the cultural atmosphere of Jiufen. Even the National Palace Museum alone was enough for them to come back to Taiwan for a few more times. More importantly, because the tour guide took good care of them and introduced Taiwan in an interesting way, they were relaxed and able to enjoy every single spots at their own pace.

Seeing Natalya bringing her family to Taiwan regardless of the difficulties inspires Shirley to try to bring her mother abroad. This mutual inspiration is not what the travel consultant expected but is the most precious memory for the both.